This guide walks you through the steps to invite any additional team members who need access to the Online Platform. You’ll just need some basic information like names, emails, and phone numbers. If you run into any issues, we’ve included tips on how to troubleshoot and who to contact. Information on user roles & permissions is found here.
How to Create an Account to Add Team Members:
1. Access your dashboard:
Log in to your online dashboard.
2. Navigate to user management:
Go to Settings → General Settings → User Management.
3. Add team members:
To invite a team member, you’ll need to enter the following information:
- Full Name
- Email Address
- Phone Number (Optional)
- Role (information on user roles & permissions is found here)
You can add multiple users at once by clicking + Add another team member
Please note that we can not create accounts for entire departments such as maintenance@companyname.nl.
4. Account activation:
After adding users, they’ll receive an email with instructions to activate their account. You can track their progress via the Status column on the User Management screen.
5. Update 'contact me for' tags (optional):
Optionally you can update the 'contact me for' tags for each user. We will use these tags to determine who we should contact related to a certain topic.
Didn’t receive the email?
- Check your spam or junk folder.- If it’s not there, you can activate your account by resetting your password (link here).
- Still having trouble? Reach out to your onboarding representative or send an email to support@sensorfact.nl for assistance.